Synopsis
Topics & Modules Covered Include:
• The positives and negatives of conflict: concern for self, concern for others, where do you score?
• Types of conflict: explore negotiation, mediation, diplomacy and creative peace building
• The stages of conflict: Avoidance, Yielding, Competitive, Cooperation, Conciliation styles
• Questioning and listening skills
• Seven steps to ironing things out
• Facilitation skills: helping others to resolve disputes
• Setting norms: sources of conflict and creating the culture and behaviors to reduce conflict
• Making an intervention: short-term, long-term and immediate actions
Key Learning Outcomes:
• Demonstrate proficiency and fluidity in the use of skills and tools in conflict resolution engagement
• Examine and understand the difference between destructive and constructive workplace
• Explore divergent conflict management styles, and how these influence decision-making processes
• Practice key communication skills that help to deescalate conflict situations
• Understand the various warning signs and triggers of conflict and how to nip these in the bud
• Understand workplace conflict, and how cultural differences may lead to divergent needs
• Learn the skills necessary to effectively resolve organisational conflict, including how to have ‘difficult’ conversations, where to have these conversations, and how to give ‘difficult’ feedback’
• Develop key strategies and confidence in managing everyday workplace conflicts
• Effectively manage organisational conflict, in order to create a healthier and more productive work environment
For more information, Please fill in the form below and we will contact you!
Conflict Management Skills
Topics & Modules Covered Include:
• The positives and negatives of conflict: concern for self, concern for others, where do you score?
• Types of conflict: explore negotiation, mediation, diplomacy and creative peace building
• The stages of conflict: Avoidance, Yielding, Competitive, Cooperation, Conciliation styles
• Questioning and listening skills
• Seven steps to ironing things out
• Facilitation skills: helping others to resolve disputes
• Setting norms: sources of conflict and creating the culture and behaviors to reduce conflict
• Making an intervention: short-term, long-term and immediate actions
Key Learning Outcomes:
• Demonstrate proficiency and fluidity in the use of skills and tools in conflict resolution engagement
• Examine and understand the difference between destructive and constructive workplace
• Explore divergent conflict management styles, and how these influence decision-making processes
• Practice key communication skills that help to deescalate conflict situations
• Understand the various warning signs and triggers of conflict and how to nip these in the bud
• Understand workplace conflict, and how cultural differences may lead to divergent needs
• Learn the skills necessary to effectively resolve organisational conflict, including how to have ‘difficult’ conversations, where to have these conversations, and how to give ‘difficult’ feedback’
• Develop key strategies and confidence in managing everyday workplace conflicts
• Effectively manage organisational conflict, in order to create a healthier and more productive work environment