Key Skills for Professional Secretaries and PAs

Synopsis

Although the overall job purpose of Secretaries and PA’s is generally categorized as ‘to provide comprehensive support to senior management’ the practical role requires much more than sound administrative skills. The scope of the role requires strong personal skills and a firm grasp of business requirements and procedures.The aim of this training course is to provide an overview of key areas of business understanding, and personal skills that are required in the role of Secretaries and PA’s.

Topics and Modules Covered Include:

• The role of the Secretary/PA
• Professional approach to work
• Effective time management and organisational ability
• Managing business information
• Email etiquette
• Handling difficult situations
• Being an effective gatekeeper
• How to project an image of self-confidence and professionalism

Key Learning Outcomes:

• Define their responsibilities
• Display basic business acumen and social intelligence
• Improve time management skills and organisational skills
• Be diplomatic and discreet
• Use the tools of the trade effectively
• Communicate through written, verbal, and non-verbal methods
• Act as a gatekeeper
• Project an image of self-confidence and professionalism

For more information, Please fill in the form below and we will contact you!

Please enter your name.
Please enter a message.

Key Skills for Professional Secretaries & PAs

Although the overall job purpose of Secretaries and PA’s is generally categorized as ‘to provide comprehensive support to senior management’ the practical role requires much more than sound administrative skills. The scope of the role requires strong personal skills and a firm grasp of business requirements and procedures.The aim of this training course is to provide an overview of key areas of business understanding, and personal skills that are required in the role of Secretaries and PA’s.

Topics and Modules Covered Include:

• The role of the Secretary/PA
• Professional approach to work
• Effective time management and organisational ability
• Managing business information
• Email etiquette
• Handling difficult situations
• Being an effective gatekeeper
• How to project an image of self-confidence and professionalism

Key Learning Outcomes:

• Define their responsibilities
• Display basic business acumen and social intelligence
• Improve time management skills and organisational skills
• Be diplomatic and discreet
• Use the tools of the trade effectively
• Communicate through written, verbal, and non-verbal methods
• Act as a gatekeeper
• Project an image of self-confidence and professionalism

For more information, Please fill in the form below and we will contact you shortly!

Please enter your name.
Please enter a message.