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PROFESSIONAL SWITCHBOARD RECEPTION & FRONTLINE SKILLS

Synopsis

Receptionists and switchboard staff are very much on the front line. Whether on the phone or face-to-face, they are often the first point of contact for important customers, potential customers, suppliers and business partners. This one-day intense training course focuses on increased work effectiveness through better understanding and application of the key responsibilities involved in the role.

Topics & Modules Covered Include:

• Great service – what world class “Front-line” service looks like
• Projecting a professional image – being well presented
• Professional verbal and non-verbal communication skills
• Professionally handling the telephone and caller
• Dealing assertively with different people and handling difficult situations
• Maintaining security, health and safety and much more

Key Learning Outcomes:

• Recognise the benefits of excellent front-line service and how essential it is to the reputation and success of the organisation
• Understand the importance of portraying the company image (both face-to-face and on the phone)
• Build rapport and trust with clients – telephone skills
• Deal with difficult situations and complaints
• Monitor the implementation of security procedures in the reception area
• Create a personal action plan with measurable objectives for application back in the workplace

For more information, Please fill in the form below and we will contact you!

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Professional Switchboard Reception and Frontline Skills

Receptionists and switchboard staff are very much on the front line. Whether on the phone or face-to-face, they are often the first point of contact for important customers, potential customers, suppliers and business partners. This one-day intense training course focuses on increased work effectiveness through better understanding and application of the key responsibilities involved in the role.

Topics & Modules Covered Include:

• Great service – what world class “Front-line” service looks like
• Projecting a professional image – being well presented
• Professional verbal and non-verbal communication skills
• Professionally handling the telephone and caller
• Dealing assertively with different people and handling difficult situations
• Maintaining security, health and safety and much more

Key Learning Outcomes:

• Recognise the benefits of excellent front-line service and how essential it is to the reputation and success of the organisation
• Understand the importance of portraying the company image (both face-to-face and on the phone)
• Build rapport and trust with clients – telephone skills
• Deal with difficult situations and complaints
• Monitor the implementation of security procedures in the reception area
• Create a personal action plan with measurable objectives for application back in the workplace

For more information, Please fill in the form below and we will contact you!

Please enter your name.
Please enter a message.
Send