Switchboard Operator
Start Date: 29 – 30 April 2026
Training Venue: Online (Teams)
Training Cost: R 3 999
U/S 14348 | Credits 03 | NQF Level 4

Programme Outline

Receptionists and switchboard staff are very much on the front line. Whether on the phone or face-to-face, they are often the first point of contact for important customers, potential customers, suppliers and business partners. This one-day intense training course focuses on increased work effectiveness through better understanding and application of the key responsibilities involved in the role.

Topics Covered Include:

• Great service – what world-class “Front-line” service looks like
• Projecting a professional image – being well presented
• Professional verbal and non-verbal communication skills
• Professionally handling the telephone and caller
• Dealing assertively with different people and handling difficult situations
• Maintaining security, health and safety and much more

Key Learning Outcomes

• Recognise the benefits of excellent front-line service and how essential it is to the reputation and success of the organisation
• Understand the importance of portraying the company image (both face-to-face and on the phone)
•  Build rapport and trust with clients – telephone skills
• Deal with difficult situations and complaints
• Monitor the implementation of security procedures in the reception area
• Create a personal action plan with measurable objectives for application back in the workplace

Training Programme Prerequisites

• English, verbal, and written communication
• Computer Skills
• 18 years and older

Assessment, Verification and Certification

• The Portfolio of Evidence (PoE) will be e-mailed to the learner;
• Formative and summative assessment activities will be presented online;
• Workplace assignments to be completed during the course online
• The PoE will be assessed by a registered assessor;
• The PoE will be submitted for internal and external Services SETA moderation once the assessor determines the participant’s competency;
• Upon completion, participants will receive a Skills Junction certificate of completion.
• Upon verified competence, the participants will receive a Statement of Results (SoR) reflecting their qualification and credits achieved, and the results will be uploaded on the NLRD (National Learner Database)

Programme Fees

NOTE: Our programme fees are all-inclusive. This means that there are no hidden costs; “the price you are quoted is the price you will pay”. The fee includes:

• Training Material – soft copies
• Academic support (telephone/email/zoom)
• Skills Junction Certificate of completion and competence
• Service SETA Statement of Results (SoR)

Booking and Registration

To request a brochure and registration form, please click here. Include your name, contact information, and the skills programme you are interested in. Limited seats available!